Warranty Administrator

Job description

As a Warranty Administrator, you will play a crucial role in managing and overseeing warranty claims and processes for our dealership. Your primary responsibility will be to ensure accurate and timely submission of warranty claims to manufacturers, communicate with service advisors and technicians, and follow up on claims to ensure payment. You will work closely with various departments to ensure compliance with warranty guidelines and maintain efficient warranty operations.

Responsibilities:

• Process warranty claims accurately and in a timely manner, following manufacturers' guidelines and requirements.
• Verify and document all necessary information and documentation for warranty claims, including repairs performed, parts used, and customer information.
• Communicate with service advisors and technicians to gather required documentation and resolve any issues related to warranty claims.
• Review warranty claims for accuracy and completeness, ensuring all necessary information is included before submission.
• Submit warranty claims electronically or by mail, following the specific procedures of each manufacturer.
• Monitor the progress of warranty claims, follow up with manufacturers, and resolve any issues or discrepancies to ensure timely reimbursement.
• Maintain organized warranty records, both physical and electronic, and ensure proper filing and documentation for auditing purposes.
• Collaborate with the service department to identify and address potential warranty issues or concerns.
• Stay updated on manufacturers' warranty policies, procedures, and changes to ensure compliance and provide accurate information to the team.
• Provide exceptional customer service by addressing customer inquiries related to warranty claims.

Requirements:

• General Motors experience preferred.
• Reynolds & Reynolds experience preferred.
• High school diploma or equivalent; additional certification or coursework in automotive technology or administration is a plus.
• Strong knowledge of automotive warranty processes, guidelines, and terminology.
• Proficient in using warranty claim software and systems.
• Excellent attention to detail and ability to accurately review and process complex information.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written.
• Ability to work collaboratively with cross-functional teams and build positive relationships.
• Proficient computer skills, including MS Office applications (Word, Excel, Outlook).

Job Type: Full-time

Pay: $3,500.00 - $5,500 per month

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Automotive Warranty Administration: 2 years (Required)

Work Location: In person

Salary : $3,500 - $5,500