What are the responsibilities and job description for the Customer Service Representative II position at Heidelberg Materials?
Line of Business: RMC
Pay Range: $41,580.00 – $51,286.66
About Us: Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Respond to customer inquiries and provide product information.
- Process orders and coordinate delivery schedules.
- Resolve customer complaints and ensure satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with sales and operations teams to meet customer needs.
What Are We Looking For
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in using computer systems and software.
- Problem-solving skills and attention to detail.
- Customer-focused attitude with a commitment to service excellence.
Work Environment
- Fast-paced office setting with frequent interaction with customers and team members.
- Requires occasional travel to customer sites and other company locations.
- Must be able to work flexible hours, including some weekends and holidays.
What We Offer
-
Competitive base salary, 401(k) retirement savings plan with an automatic company contribution as well as matching contributions, highly competitive benefits programs, including:
- Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Salary : $41,580 - $51,287
