Hospitality General Manager

Heirloom Vacation Rentals is seeking an experienced General Manager to join their leadership team!  Are you a seasoned hospitality executive with a passion for providing excellent customer service? Are you looking for a role that gives you freedom to make decisions, autonomy, ownership and room for growth?  Join our Vacation Rental Management team managing some of Duluth's best luxury accommodations and delivering a one of a kind guest experiences!

Heirloom Property Management Company Overview: Heirloom Property Management is a premier property management company.  We specialize in providing exceptional property management services to a portfolio of unique properties, including boutique hotels and luxury Airbnb accommodations. Our commitment to excellence and personalized service sets us apart in the industry.

The primary responsibility of the General Manager is to manage and oversee the day-to-day operations and financial performance of all properties, to ensure a successful portfolio for our clients. The General Manager is responsible for ensuring that all managers and team members are executing their daily responsibilities and checklists to deliver these outcomes.

ESSENTIAL FUNCTIONS:

• Daily Supervision: See that all team members are adhering to their established work schedule. Assure that all processes are maintained by managers in each department of the operation.   Ensure friendly service, and cleanliness and properties including guest rooms and public spaces. 
• Onboarding: Responsible for the onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to.
• Quality Assurance: Verify that all rooms & properties are inspected, inspection checklists are continually updated and confirm adherence to all cleanliness standards noted on the inspection checklist.
• Property Information: Maintain property information database to assure details and information is 100% current.
• Preventative Maintenance: Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• Adherence to Work Schedules: Displace shifts in departments on a weekly basis as determined by the established schedule and in the event of a line level shift call-out.
• Review Management:  Train and manage managers to deliver proactive service and mitigate issues to deliver a high review status and positive outcome for every property.
• Teaching: Builds a culture of learning including safety to make mistakes.
• Training: Ensuring staff has required functional expertise in each role.
• Development: Communicating future growth opportunities and career paths.
• Coaching: Daily Moment-to-moment feedback presented with candor and positivity.
• Time Clock Management: Complete a review of previous day team member time clock punches in accordance with the policy.

SKILLS & KNOWLEDGE:

• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Other Required Skills: Must be attentive to detail and meet deadlines.
• Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests.
• Market Knowledge: Basic market knowledge.
• Schedule and Travel: Must be willing to work a varied schedule based upon the demands of the business.
• Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

This is a full-time, salaried position. We offer a competitive total compensation package including annual performance based increases and the following benefits:

• Compensation & Benefits:
  • Salary- compensation depending on experience.
  • 100% Employer Sponsored Dental Insurance
  • Health Insurance
  • HSA Insurance Option
  • 100% Employer Sponsored Vision Insurance
  • 100% Employer Paid Short and Long-Term Disability
  • 100% Employer Paid Life Insurance Plan
  • Paid Time Off
  • Paid Holidays
  • IRA Retirement (401k) Plan, With Company Contribution Match
  • Health Reimbursement Plan
  • Dependent Care Spending Account
  • Flexible Schedule
  • Mileage Reimbursement for work-related travel
  • Cellphone Stipend
  Why Join Heirloom:
  • Opportunity to work with a dynamic team in a rapidly growing industry.
  • Manage a diverse portfolio of unique and charming properties.
  • Competitive compensation package and benefits.
  • Collaborative and supportive work environment that values innovation and creativity.
  If you are a dedicated professional that loves delivering great experiences, we invite you to join our team at Heirloom.

To Apply please submit your resume and complete this 5-minute assessment from The Predictive Index:https://assessment.predictiveindex.com/2v5/6fb59d71-f2d7-4925-a598-41f9a5a7a2a5?type=candidateba

We look forward to receiving your application!

Salary : $60,000 - $90,000