What are the responsibilities and job description for the Customer Service Representative position at Helm?
Target Marketing Group, a Helm company, is seeking a dedicated Customer Service Representative to join our team. This in-office position requires a professional who excels in customer service, administrative support, and order management. If you enjoy working in a collaborative environment and are committed to delivering exceptional service, this role is perfect for you!
Key Responsibilities :
- Provide administrative support for acute / spot-buy client opportunities.
- Work closely with TMG Account Executives to manage order follow-ups and address any issues or variances.
- Handle client communications, including order and artwork approvals, vendor follow-ups, advanced shipping notices (ASNs), and final delivery confirmations.
- Track data and orders, ensuring all relevant team members, including the warehouse, are updated with order notes for domestic and international follow-ups.
- Ensure smooth coordination of vendor and client interactions for successful order completion.
Requirements
Education :
Experience :
Skills :
What We Offer :
Equal Employment Opportunity Statement :
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Salary Description
40,000-$55,000
Salary : $40,000 - $55,000
