Systems Change Project Coordinator

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!

Job Summary: The position is responsible for coordinating and executing the case administration activities for special initiatives involving working with individual clients and stakeholders. It is also responsible for coordinating program services and training partners, supporting partner utilization of a case management database, and reporting needs and outcomes to internal and external stakeholders.

General Responsibilities:

• Perform outreach and review applications completed by clients and other staff for accuracy and certifies prior to confirming eligibility determination
• Prioritizes applications and provides immediate assistance to families in a crisis or life-threatening situation
• Investigate and report on fraudulent applications

• Consult with stakeholders to determine solutions using best practices for complicated scenarios and positive outcomes for impacted families
• Present information using a variety of presentation instructional formats
• Maintain case history records and prepare reports
• Organize, develop, and evaluate training materials, procedures, and guides for program effectiveness
• Monitor implementation of program policies and practices
• Maintains continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs

Key Accountabilities:

• Establish and maintain relationships with other agencies and organizations in the community to meet community needs and close the gap on identified met/unmet needs
• Evaluate program performance, ensuring appropriate quality measures and resources are used effectively
• Prepare and maintain records and reports in support of functional and programmatic outcomes
• Perform program compliance file reviews ensuring compliance with program regulations
• Master utilization of case management software, providing feedback on enhancements to further programmatic goals and outcomes

KSA (Knowledge, Skills and Abilities):

• Minimally requires a Bachelor's Degree; with a minimum of 5 years direct assistance/project management experience in non-profit agency, human services or related experience working directly with clients and organizations to support moderate and low-income clients in overcoming barriers to sustainability or a combination of non-profit experience and education
• General office tools such as e-mail, fax, etc. and ability to learn/master legacy and case/client management systems
• Demonstrate an understanding of United Way, its philosophy and goals
• Ability to complete multiple tasks and a high volume of work
• Must have high level of attention to details; concern for accuracy
• Advanced customer service and problem resolution skills
• Critical thinking, Problem Solving, Solution Building and Decision Making
• Establishing and Maintaining Interpersonal Relationships
• Advanced communication (written and oral) and interpersonal skills
• Self-starter; demonstrated ability to work independently and within teams, meet deadlines and manages projects effectively
• Positive commitment and ability to work with a staff and serve a community
• <10% travel required

We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.

Employment is contingent upon passing a background check.

United Way of Greater St. Louis is an Equal Opportunity Employer