What are the responsibilities and job description for the Manager, Security Operations position at HelpSystems LLC?
Problem Solvers. Proactive Protectors. Relentless Allies.
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We are seeking an experienced and strategic Manager of Managed Security Operations to lead and enhance our security operations capabilities. This role will oversee the day-to-day management of the Security Operations Center (SOC), ensuring the delivery of world-class managed security services. You will provide leadership to a team of security analysts and engineers, refine operational processes, and drive continuous improvement to meet client expectations and emerging threat landscapes.
WHAT YOU'LL DO
- Lead the Managed Security Operations team, ensuring effective 24 / 7 monitoring, detection, response, and recovery from cybersecurity threats.
- Oversee the Security Operations Center (SOC), ensuring operational excellence and adherence to established SLAs and KPIs.
- Develop and implement strategies to enhance threat detection, incident response, and mitigation processes.
- Collaborate with internal and external stakeholders to understand and address client-specific security needs and requirements.
- Drive automation and optimization of SOC workflows to improve efficiency and reduce response times.
- Ensure compliance with relevant cybersecurity standards and frameworks, such as NIST, ISO 27001, and SOC 2.
- Manage and mentor a team of security analysts, engineers, and other SOC personnel, fostering a culture of growth, accountability, and excellence.
- Conduct regular assessments of SOC tools and technologies to ensure they align with current and future needs.
- Oversee the generation and delivery of detailed reports and metrics to demonstrate SOC performance and effectiveness to clients and leadership.
- Act as an escalation point for high-priority incidents, providing guidance and leadership during critical events.
- Stay informed of the latest cybersecurity trends, threats, and technologies, and apply this knowledge to improve operations.
QUALIFICATIONS
About Us
This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
