Patient Advocate Specialist

Hematology Oncology Associates was established in Palm Beach County over 35 years ago, and has grown to include 10 Board Certified Hematologist and Oncologists and 6 Nurse Practitioners in 3 convenient locations within our community. Our goals are to provide state of the art cancer treatments with a high level of compassionate care in a warm inviting environment. We also specialize in treatment of coagulation blood disorders, leukemias and other hematologic benign conditions. At Hematology Oncology Associates of the Palm Beaches, we believe that together, we will work to drive a better life outcome for our community.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

• Patient Advocacy and Support:
  • Serve as a point of contact for patients to address concerns, questions, and issues related to their care.
  • Advocate for patients in ensuring that they receive timely and appropriate medical treatment and services.
  • Assist patients in understanding their diagnoses, treatment options, and procedures.
• Communication Liaison:
  • Facilitate clear and effective communication between patients and healthcare professionals, ensuring patient preferences and concerns are communicated.
  • Assist in resolving any misunderstandings or miscommunications between patients and the medical team.
• Patient Education:
  • Provide patients and their families with educational materials about their conditions, treatments, and healthcare resources.
  • Ensure patients are informed about their medical options and the potential benefits and risks involved.
• Complaint Resolution and Problem-Solving:
  • Address and resolve patient complaints in a timely and professional manner.
  • Investigate concerns raised by patients, collaborate with healthcare staff to find solutions, and ensure resolution is achieved.
• Insurance and Billing Assistance:
  • Assist patients in understanding their insurance coverage and help resolve any billing or insurance-related issues.
  • Explain insurance plans, co-pays, and coverage options to patients, and work with insurance companies to resolve claims disputes.
  • Confidentiality and Ethical Practices:
    • Ensure patient confidentiality and adhere to ethical practices, including HIPAA compliance and informed consent.
    • Protect patient rights and ensure their safety throughout the healthcare process.