Human Services Program Manager - Children and Family Services

The Human Services and Public Health (HSPH) department is seeking a Human Services Program Manager in the Children and Family Services (CFS) area. The Human Services Program Manager will manage the Administrative and Facilitation program and provide oversight and leadership to the following units: Family Group Decision Making (FGDM), systems/technology operations, office support, CFS workforce development, transportation services, service coordination, and programs support. This position will require someone who values strong collaboration to provide services across the entire service continuum in CFS. The preferred candidate will be able to manage and provide leadership to a variety of professionals and supervisors, work in a team environment with other managers, and facilitate to reach consensus agreements.
 
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Location and hours:
This position is hybrid and will be performed both on site at the Health Services Building, 525 Portland Avenue South, various Human Service Center locations, or other public spaces in Hennepin County, and remote as job duties require. Work hours are primarily days, Monday through Friday from 8 a.m. - 4:30 p.m. On-call rotation schedule with other leaders will require after-hours and weekends. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin.  

About the position type:
This position is a full-time, benefit earning position.

This position is internally classified as a Human Services and Public Health Program Manager. Click here to view the job classification specification.

Note: You must attach a resume with your application materials to be considered for this position. 
 
In this position, you will:  

• Plan, organize, direct, and evaluate the overall operation of the Administrative and Facilitation area and collaborate with other program managers the need for services and program improvements; develop resources and plans to meet such needs; evaluate service/program outcomes.
• Manage our transformation efforts to meet legislative expectations.
• Establish standards for quality of work, select staff, and evaluate employee performance.
• Aid unit supervisors in resolving employee discipline and other supervisory issues.
• Cooperate and collaborate with other departments and programs, public and private agencies, community groups, and other organizations.
• Provide leadership to further department-based strategies that align with county goals, mission and core values for diversity, equity & inclusion.

Need to have:
One of the following:

• Seven years or more of supervisory experience in an area related to the position.
• A bachelor's degree in business administration, public administration, healthcare administration, behavioral/social science, public health, and/or a related field and three years or more of supervisory experience in an area related to the position.
• A master's degree or higher in one of the above fields and two years or more of supervisory experience in an area related to the position.

Nice to have: 

• Experience:
  • With Family Group Decision Making (FGDM) meetings as a method to engage families.
  • With facilitation methods and/or consultation frameworks.
  • Establishing and maintaining working relationships and using a collaborative approach to problem solving.
  • Working directly with children and families.
  • Managing and directing work and staff, including demonstrated ability to inspire and motivate others to work toward a shared vision and lead staff through transformational and cultural shifts.
  • Promoting racial equity and addressing disparities within programs and services.
• Experience or education around addressing racial equity, gender equity, LGBTQIA equity, neurodiversity equity, and differing ability equity.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
 
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive. 
 
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).
 
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
 
Your future. Made here.
 
This position may have access to systems or other documentation that contains HIPAA data.

Watch this video for application best practices and tips.
 
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check. 

If you have any questions, please contact:
Pajoua Chang
Pajoua.Chang@hennepin.us

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Salary : $84,539 - $126,809