What are the responsibilities and job description for the Office Specialist III position at Hennepin County?
The Strategic Systems Leadership division within Human Services and Public Health department (HSPH) is seeking an Office Specialist III. This position will assist with greeting and checking in residents, ensuring residents are routed to appropriate onsite service, assisting in the Technology Access Space, and onsite accounting services. Task assignments are delegated by the Supervisor and/or the Principal Office Specialist to ensure continued onsite coverage of the various tasks. This position is required to use various online platforms, which include, but are not limited, to Microsoft Office, SharePoint, MAXIS, ECF, and Q-Flow.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.
Location and hours:
This position is located onsite at one of our Human Service Centers throughout Hennepin County. Candidates will be required to provide coverage as assigned at the various Human Service Centers/satellite offices located in Brooklyn Center, North Minneapolis, Downtown Minneapolis, South Minneapolis, and Bloomington. Work hours are Monday through Friday, between 8 a.m. and 4:30 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About the position type:
This is a full-time, benefit earning position.
This position is internally classified as an Office Specialist III.
Click here to view the job classification specification.
- Meet and screen clients; assess their needs by asking predetermined questions to assist teams in determining appropriate next steps.
- Process and/or update data in the various state and Hennepin County systems.
- Attend and participate in monthly staff meetings; update and assemble procedure manuals; maintain inventory and order office supplies, forms, and packets as needed.
- Assist with coverage as assigned at the various Human Service Centers/satellite offices located in Brooklyn Center, North Minneapolis, Downtown Minneapolis, South Minneapolis, and Bloomington.
- Schedule meetings and check calendar availability for meetings using Microsoft Outlook.
- Issue, record, and/or research Electronic Benefit Transfer (EBT) cards.
- Issue and record emergency payment authorization checks and pay cards to residents/workers.
- Process physical and digital mail, replacement checks requests, claim benefit overpayments, and Medical Assistance for Employed Persons with Disabilities (MAEPD) payments.
- One of the following:
- Two years or more of office clerical experience.
- Two years or more of related post-high school education.
- 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
- One year or more of office clerical experience and completion of the Human Services Pathway Training Program.
- Experience:
- Using databases and computerized systems to perform data entry where accuracy and productivity are essential.
- Working with computers and knowledge of Microsoft Office applications such as Outlook, Word, Excel, and SharePoint.
- Working with MAXIS, ECF, Q-Flow, and/or similar software.
- Working with Spanish or Somali speaking individuals and/or groups.
- Effective organizational and communication skills.
- Ability to:
- Communicate orally and in writing in either Spanish or Somali, in addition to English.
- Assist residents, community partners, and staff members with tact and discretion.
- Handle multiple problems and assignments simultaneously, and work independently with minimal direction.
- Proofread numbers, correspondence, and other written materials for spelling, grammar, and format accuracy.
- Recognize and respect cultural differences and provide culturally appropriate services.
- Perform administrative tasks such as taking meeting minutes on a rotating basis for unit meetings, helping with special projects, and other tasks as assigned.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
This position may have access to systems or other documentation that may contain HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check.
If you have questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Salary : $45,760 - $57,072
