What are the responsibilities and job description for the Office Specialist III position at Hennepin County?
The Economic Supports area of Human Services Public Health is seeking to hire seven Office Specialist III onsite positions with individuals who enjoy the challenge of simultaneously handling multiple complex work assignments and who can provide exceptional customer service. These positions will assist residents with the completion and submission of healthcare applications including, but not limited to, Medical Assistance and Minnesota Care.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit the employee referral program page.
Location and hours:
These positions are onsite. Site locations are: Whittier Clinic & Pharmacy - Hennepin Healthcare, Brooklyn Park Clinic & Pharmacy - Hennepin Healthcare, and Clinic & Specialty Center & Pharmacy - Hennepin Healthcare. Work hours will be Monday through Friday from 8 a.m. to 4:30 p.m. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About these position types:
These are full-time, benefit earning positions.
These positions are internally classified as an Office Specialist III.
Click here to view the job classification specification.
In these positions, you will:
- Meet with residents in-person on a walk-in basis to assist with the completion and submission of healthcare applications including, but not limited to, Medical Assistance and Minnesota Care.
- De-escalate emotionally charged situations, in-person.
- Enter, retrieve, and modify data in various county and state databases and data sharing systems.
- Consult with team members to provide accurate information to residents.
Need to have:
- One of the following:
- Two years or more of office clerical experience.
- Two years or more of related post-high school education.
- 18 months or more of office clerical experience and completion of the Office Specialist Pathway Training program.
- One year or more of office clerical experience and completion of the Human Services Pathway Training Program.
- Experience:
- Utilizing county and/or state systems (EPIC, MN-ITS, MAXIS, MMIS, METS, ECF).
- Utilizing Microsoft Office (Teams, Word, and Outlook).
- Providing service in a culturally diverse setting.
- Collecting accurate information/data, reporting it out in an easy format, and maintaining it in electronic databases.
- Delivering excellent customer service assisting people in person.
- Knowledge of county or state programs.
- Ability to:
- Conduct oneself professionally and handle sensitive/difficult issues in a tactful manner.
- Communicate effectively both in writing and verbally.
- Work independently with minimal direction, prioritize work, and work well under pressure.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that reduce disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (select guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
These positions may have access to systems or other documentation that may contain HIPAA data.
Invitations to interview will be based upon an assessment of education and experience.
Final candidates may be required to complete a criminal background check.
If you have questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Salary : $45,760 - $68,878
