Support Specialist IV

General Statement of Duties

As a member of the Data Systems Support team, this role provides data analysis and system support expertise for assigned Oracle Human Resources Management System (HRMS) modules and stakeholder department processes; serves as a primary liaison between County IT staff and stakeholder department specific and division initiatives; routinely utilizes own subject matter expertise of department operations, processes, and technologies; identifies operational challenges, bottlenecks, redundancies, etc. and identifies technology solutions to maximize the departments operations process and staff's productivity.

This position is open until filled. This is a 12 month, 260 days, 8 hours per day position. Salary is prorated based on start date and for internal candidates, based on promotion policy. The minimum salary is $76,373.79 (36.72 hourly).

Essential Duties

• Maintain comprehensive up-to-date working knowledge and understanding of data systems used by stakeholder department in support of department operations and proactively seek to streamline business processes by working collaboratively with Subject Matter Experts (SME), IT staff, and other technology-centric resources.
• Gather functional and business requirements from non-technical users and stakeholders, then translate those requirements into functional-technical specifications for County IT or other technical personnel.
• Appropriately refer and collaborate on issues with supervisor, team members, and / or appropriate IT department staff.
• Use advanced knowledge, skills and abilities based on systems super-user developed subject matter expertise to resolve complex technical issues and implement solutions with minimal guidance.
• Create and maintain accurate documentation, paper and electronic records to include operating procedures and detailed project information, records and reports for assigned projects.
• Use advanced super-user functional-technical expertise and serve as the "go-to" person for solving unusual and complex issues.
• Serve, lead, and handle routine and special projects of various levels of scope and complexity independently, from planning to closing, keeping manager appropriately informed, may include cross-functional and inter-departmental project teams as needed.
• Coordinate the "big picture" impact assessments of technology on department's operational needs, including workflows and data needs, and technology's ability to enhance processes and meet the department's, end-users' and all other stakeholders' needs without negative impact / consequence.
• Generate ad-hoc reports as required for organizational needs.
• Serve as help-desk resource in responding to users' questions concerning software.
• Perform other duties as assigned.

Minimum Qualifications

Additional Information

Preferred skills

Excellent customer service skills with the demonstrated ability to interact patiently, respectfully, and with tact and courtesy with all end-users presenting with varying levels of understanding and needs to appropriately address requests, needs, and issues including the ability to synthesize data provided by end users

How To Apply

To be considered for the listed vacancy, you must submit an online application and upload your resume. If you are unable to upload your resume and transcripts can be mailed, faxed, or hand-delivered to :

Henrico County Public Schools

Department of Human Resources

P. O. Box 23120

3820 Nine Mile Road

HCPS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Henrico, VA 23223

Fax : (804) 652-3763

Minimum Salary

Maximum Salary

Currency USD

Main Organization Public Schools

Public Schools

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home

Salary : $76,374