What are the responsibilities and job description for the Front Desk Receptionist position at Herbal Nails and Spa?
We are looking for a full time Nail Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our services.
Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
Making sure the customer is happy is our #1 priority. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
Responsibilities
- Warmly greet clients, walk them to the proper station and inform assigned technicians of their arrival
- Book and confirm appointments via phone
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Maintain a tidy reception area
- Must be able to turn a negative situation into a positive and handle stressful situations with grace
Requirements
- Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
- Hands-on experience with office equipment, like printers and POS systems
- Familiarity with processing transactions
- Excellent communication abilities with a customer service attitude
- Solid organization and record-keeping skills
- An ability to remain calm under stressful circumstances
- High School diploma
- Must be available to work on weekends
Job Type:Part time/Full time
Spanish speaker preferred
Job Type: Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17