Join our community

Heritage Community of Kalamazoo is hiring. When you become part of our team, you work with purpose, you form lasting relationships with residents and staff, and you make a difference for countless individuals. Here, all our focus is on the person. From residents to staff, personal wellbeing is our top priority. Employees at every level are empowered to personally engage with each other and with individual residents to always do the right thing.  We were named one of Senior Care’s best places to work in 2025.

Who are we

Since 1945, Heritage Community has built a local legacy of vibrant senior living by nurturing a passion for providing the seniors and families of West Michigan with exemplary personalized care. We are the only locally owned, non-profit senior living residence in the area. Our organization is grounded on principles of honor, community and meaningful living, and we exist to support our residents’ desire to continue enjoying life fully.

What you will be doing

The Campus Concierge is responsible for providing exceptional hospitality and ensures a safe environment for residents, visitors, and employees across all Heritage Community of Kalamazoo (HCK) communities. Operating 24/7, the Concierge team monitors security systems, provides resident transportation, and maintains detailed documentation of events and incidents across all shifts. This role requires cooperation with various departments, creating positive first impressions through professional interactions and maintaining clean, organized work areas.

• Safeguard the confidentiality of residents, facility, and organizational information.
• Serve as the campus liaison with local fire, EMS, and law enforcement agencies.
• Ensure resident safety by performing tasks like snow removal and salting entrances.
• Respond to emergency pendants, situations and calls, this may include basic CPR/AED and use of a evacuation chair.
• Assist the Homecare department as needed with Independent Living resident needs.

What we offer

We provide full and part-time employees with a variety of benefits based on their employment classification, including:

• Medical, dental, vision
• Vacation and sick time
• 403B with company match
• HSA/flexible spending
• Short-term disability, long-term disability
• Company paid life insurance, voluntary life insurance
• Shift differentials
• Tuition reimbursement/student loan repayment assistance
• Employee appreciation events
• Employee assistance fund
• Employee referral bonuses

About you

• Michigan State Driver’s License and Chauffer’s License upon hire, (or within 30 days).
• CPR/AED certification required within 2 months of hire.
• Capable of lifting 50 pounds and walking up to 5 miles per day.
• Critical thinking skills, especially in stressful situations, and the ability to make sound decisions independently.

If you are passionate about putting people first, creating memorable moments, and accomplishing great things together, we want to hear more about you. Click apply to submit a resume.