Director of Residential Living

Essential Functions:

• Leadership and Management:
• • Provide visionary leadership and direction for the independent and assisted living community, aligning with the overall mission and values of the CCRC.
  • Develop and implement strategic goals and objectives for the residential living department, ensuring continuous improvement and resident satisfaction.
  • Supervise, mentor, and evaluate department staff, including but not limited to nursing, caregiving, activities, and resident services personnel.
  • Foster a positive and collaborative work environment that promotes teamwork, communication, and professional growth.
  • Manage departmental budgets effectively, ensuring responsible resource allocation and fiscal accountability.
  • Participate in the CCRC's leadership team, contributing to overall organizational planning and decision-making.
  • Ensure compliance with all applicable federal, state, and local regulations, as well as CCRC policies and procedures.
• Clinical Care Oversight:
• • Oversee the delivery of high-quality clinical care services within the assisted living setting, ensuring resident needs are met with compassion and expertise.
  • Collaborate with the Director of Nursing or equivalent role to establish and maintain clinical policies, procedures, and standards of practice.
  • Monitor resident health and well-being, ensuring appropriate assessments, care plans, and interventions are in place.
  • Ensure timely and accurate documentation of resident care and services.
  • Act as a resource for clinical staff, providing guidance and support in complex care situations.
  • Stay abreast of current trends and best practices in assisted living and dementia care (if applicable).
• Customer Service Excellence:
• • Champion a culture of exceptional customer service, ensuring resident and family needs and expectations are consistently met or exceeded.
  • Develop and implement strategies to enhance resident satisfaction and engagement.
  • Serve as a primary point of contact for resident and family concerns, addressing issues promptly and effectively.
  • Foster strong relationships with residents, families, and other stakeholders.
  • Oversee the planning and execution of engaging social, recreational, and wellness programs that cater to the diverse interests and abilities of residents.
• Quality Assurance and Compliance:
• • Develop and implement a comprehensive quality assurance program to monitor and evaluate the effectiveness of services and care delivery.
  • Conduct regular audits and reviews to identify areas for improvement and ensure compliance with regulatory requirements1 and internal standards.
  • Analyze data and trends to identify opportunities for enhancing resident outcomes and operational efficiency.
  • Lead the development and implementation of quality improvement initiatives.
  • Participate in survey processes and develop plans of correction as needed.
  • Ensure adherence to safety protocols and emergency procedures.
• Resident Transitions and Admissions:
• • Collaborate with the admissions team to facilitate smooth transitions for new residents into the independent and assisted living communities.
  • Participate in the assessment of potential residents to determine appropriate level of care.
  • Ensure accurate and timely completion of admission paperwork and resident agreements.
  • Oversee internal transfers between independent and assisted living based on changing resident needs.
• Communication and Collaboration:
• • Maintain effective communication with residents, families, staff, and other departments within the CCRC.
  • Conduct regular resident and family meetings to provide updates and gather feedback.
  • Collaborate effectively with other department heads (e.g., dining services, environmental services, marketing) to ensure seamless service delivery.
  • Represent the residential living community in internal and external meetings as required.

Qualifications:

• Bachelor's or Associate’s degree in Nursing.
• Preferred 1 year of progressive leadership experience in a senior living or healthcare setting, with specific experience in assisted living management.
• Current and valid Registered Nurse (RN) or Licensed Practical Nurse (LPN) license, with knowledge of clinical best practices in assisted living.
• Proven ability to lead and motivate a diverse team.
• Strong understanding of regulatory requirements and quality assurance principles in senior living.
• Excellent interpersonal, communication, and problem-solving skills.
• Demonstrated commitment to person-centered care and resident advocacy.
• Proficiency in computer skills, including electronic health records (EHR) and Microsoft Office.
• Ability to manage budgets and financial resources effectively.
• Knowledge of independent and assisted living service models and best practices.

Physical Requirements:

• Ability to sit, stand, walk, bend, and lift up to 50 pounds.
• Visual and auditory acuity sufficient to perform job duties effectively.
• Ability to respond to emergencies and navigate the community quickly.

Working Conditions:

• Primarily works in an office environment within the residential living community.
• Regularly interacts with residents, families, and staff.
• May be required to work occasional evenings or weekends to address urgent issues or attend community events.
• Potential exposure to infectious diseases and other healthcare-related hazards.

To Apply:

Interested candidates are invited to submit their resume and cover letter

Heritage Pointe Communities is an Equal Opportunity Employer and values diversity at all levels of its organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin,2 disability, or protected veteran status.3

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well