What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Hers and His Plumbing Services?
Customer Service Representative/dispatcher
Duties:
- Handle incoming customer inquiries via phone, email, and chat
- Provide exceptional customer service by addressing customer concerns and resolving issues in a timely manner
- Maintain accurate and detailed customer records
- Assist customers with product information, order status, and general inquiries
- Process orders, returns, and exchanges
- Collaborate with other departments to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement
Qualifications:
-Service Titan experience perferred
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficient in using computer systems and software applications
- Outbound calling experience is a plus
Join our team of dedicated professionals and make a difference in the lives of our customers.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Goodlettsville, TN 37072 (Required)
Ability to Relocate:
- Goodlettsville, TN 37072: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21
