Senior Quality Analyst / CQI Analyst

Job Description :

Serves as lead support for regional teams and agencies by providing expertise in

operations, quality management, and personalized services. Provides leadership and

builds partnerships with the quality representative within each agency to develop and

implement sustainable quality management systems. Supports and collaborates with

regional teams during growth, crisis and significant change. Is expected to complete a

certification in the area of Quality and Organizational Excellence.

ESSENTIAL JOB FUNCTIONS :

Work in partnership with the regional team and agencies to evaluate the

accuracy and integrity of administrative systems, processes and data

Provide technical assistance in the development, improvement and

implementation of operational systems, policies, and standard operating

procedures

Provide education and support in utilization of quality tools in order to assist

agencies in developing internal capacity to guide system improvement (i.e. root

cause analysis, PDCA)

Serve as a member of the regional / state operational and leadership meetings to

assist with data analysis, planning, and providing a systems approach to problem

solving

Provide support, onboarding and training to the designated quality representative

within agencies

Engage and collaborate with other departments to align systems and processes

that support Mosaic's vision, values and strategic priorities

Provide leadership during the Quality Review process

Assist with investigation corrective action plans in high-risk situations as

requested by national office

Provide support to regional teams and agencies during periods of growth and

acquisition of services, crisis, and significant change

Provide on-site assistance when there are vacancies in key leadership positions

Gather gold-standard Personal Outcome Measures (POM) data with people

supported across Mosaic

KNOWLEDGE, SKILLS & ABILITIES :

Knowledge of Company policies and procedures

Knowledge of and ability to demonstrate Mosaic's 7 Essential Practices of

Leadership

Knowledge of Mosaic systems and how they inter-relate

Knowledge of state and federal regulations and accreditation standards

Knowledge of current information and trends within the field of intellectual and

developmental disabilities and the ability to up to date

Knowledge of Basic Assurances and how to use them as a tool to measure and

develop quality systems

Knowledge of Personal Outcome Measures and ability to use them to measure

and build individualized supports

Knowledge of adult learning theory and ability to provide training in a variety of

settings

Skill in utilizing basic quality tools such as root cause analysis, process mapping,

PDCA, and cause and effect to analyze issues and provide solutions

Skill in using data and other information sources for analysis, detecting trends,

designing appropriate operational responses and communicating findings to

multiple stakeholders

Skill in team-building and conflict resolution

Skill in using computers and other standard office equipment

Skill in using Microsoft Office programs and ability to learn and use other various

software applications utilized at Mosaic

Planning and organizational skills to manage multiple projects concurrently and

effectively

Ability to become a Mosaic trained and authorized investigator

Ability to adapt to changing demands

Ability and willingness to maintain confidentiality, provide leadership and

influence action outside of a supervisory relationship

Ability to work independently with off-site supervision and in a flexible team

environment

Ability to demonstrate the skills of an innovative and creative thinker

Ability to communicate openly, honestly and effectively in a courteous and

professional manner

Ability to write clearly, accurately, and professionally

Ability to travel on a frequent basis, including overnight travel

EDUCATION & EXPERIENCE :

Bachelor's Degree in Education, Human Services or a related field. Minimum of five

years of experience in service delivery, training, or quality assurance, with a background

in intellectual and developmental disabilities preferred. Experience with Lean / Six Sigma

preferred. Obtaining Lean / Six Sigma Certification will be required upon hire.

Position Urgency : Normal

Shifts :

Days - Normal Business Hours

State License Details :

Not Needed

Minimum Years of Experience :

Less than 1 year

Specialty Type : Management

Sub Specialty :

Director of Quality Management

Bilingual :

Holiday Coverage Required :