ServiceNow Architect (ITSM)

About Hexaware:

Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexaware’s digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything®, Cloudify Everything®, Transform Customer Experiences®’. Powering Hexaware’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients’ business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000 employees, and thoroughly lives the company’s philosophy of “customer success, first and always”. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.

To learn more, visit www.hexaware.com

Why us?

At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.

Our purpose at Hexaware is “Creating smiles through great people and technology.”

With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.

Our Value Proposition:

“At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
• Unlimited training and upskilling opportunities through Udemy and Hexavarsit

Hexaware Technologies is seeking a highly skilled and experienced ServiceNow Architect to lead the Custom App implementation (ITSM). This role will involve collaborating with cross-functional teams to implement and optimize solutions that meet business needs.

Must Have Experience

• Hands-On Experienced in implementation of ITSM solution using industry best practices
• Seasoned with Custom App implementation.
• Experienced of implementing in one of ITOM, ITBM, GRC, CSM, HRSD other than ITSM.
• Good experience of Service Portal and widget creation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation
• Hands-on development experience of REST and SOAP based integration, scripted REST and SOAP API creation
• ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Knowledge of Authentication via Auth 2.0, certificates, and Mid Server
• Implemented ServiceNow project in Domain separated instance
• Good knowledge of MID Server installation and management
• Experience of LDAP/Active Directory/SSO implementation

Good to have Experience

• Worked on CSM, HRSD, GRC, ITBM
• Experience in working on Performance Analytics
• Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt. and Orchestration use cases.
• Review existing set up and provide best practice recommendations in line with the OEM
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
• Experience with HTML coding and Jelly script strongly preferred

Academic and Professional Experience

Professional

• 8 years of experience with ServiceNow required
• 10 years of experience with IT Industry required
• Certified System Admin
• CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
• ITIL Foundations certification is preferred.
• Bachelor’s degree or equivalent combination of education and experience.

Privacy Statement:

The information you provide will be used in accordance with the terms of our Privacy Policy and will be used specifically for the business/processing purpose of the event. You should be aware that we may share your details with our approved vendors for this event to be handled successfully.

Equal Opportunities Employer:

Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including color, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.