What are the responsibilities and job description for the Call Center Representative position at HG Staffing?
Job Overview
We are seeking a dedicated and professional Call Center Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and assisting clients with their needs. This role requires effective communication skills and the ability to navigate a fast-paced environment while maintaining a positive attitude.
Duties
- Respond to incoming calls and address customer inquiries efficiently and courteously.
- Utilize phone etiquette to ensure a professional interaction with clients.
- Accurately document customer interactions and maintain detailed records through data entry.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Familiarize yourself with medical terminology to assist clients in a medical office setting effectively.
- Provide support in both English and additional languages if bilingual or multilingual capabilities are present.
- Collaborate with team members to improve processes and enhance customer satisfaction.
Skills
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Proficient in phone etiquette to ensure positive customer interactions.
- Knowledge of medical terminology is preferred but not mandatory; willingness to learn is essential.
- Experience in data entry with attention to detail for accurate record-keeping.
- Ability to analyze situations quickly and provide effective solutions.
- Familiarity with medical office operations is advantageous.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse clients.
- Competent in using computer systems for documentation and information retrieval.
Join us in delivering outstanding service while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekends as needed
Ability to Commute:
- McMinnville, TN 37110 (Required)
Ability to Relocate:
- McMinnville, TN 37110: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16