Human Resources Manager

Location:

Pay Rate:

Scheduled Shift:

Job Description

Responsibilities

Act as the primary contact to field HR questions and concerns for employees at St Vincent Medical Center. Support the daily operations of the HR department to deliver efficient and effective customer service.

Responsibilities

• Field calls, emails, and help tickets for employee grievances

• Thoroughly investigate all claims and provide follow-up and closure

• Track and monitor claims to identify trends and training needs

• Ensure proper documentation for all grievances to support employment decisions

• Act as the point person for hourly team members to share feedback and concerns

• Mediate concerns between facility management, customer HR, and/or employees

• Review and track all management exit interviews to analyze trends and provide follow-up and feedback

• Respond to general HR questions regarding policies and procedures via help ticket and email

• Performs other job-related duties as assigned

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor

• Decision Making: Ability to quickly make sound decisions and judgments

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 1 years of HR experience within union environments

• Ability to communicate effectively in Spanish (writing and speaking)

• Experience with data entry

• Knowledge of Microsoft Office products (Word, Excel) and/or Google Workspace

• Associate degree or relevant certification is preferred

• Working knowledge of all human resources functions is preferred

What We Offer

• Paid time off (vacation and sick)

• Medical, dental, and vision insurance

• 401(k) with employer match

• Employee assistance program (EAP)

• Employee resource groups (ERGs)

• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.

• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.