What are the responsibilities and job description for the Deposit Account Specialist position at Hiawatha Bank and Trust Company?
Do you want to love your job? Looking for a career, not just a job? Join Hiawatha Bank & Trust family in a culture filled with fun, flexibility, formal training, hard work and career growth opportunities! Hiawatha Bank & Trust has an immediate opening in our Center Point location for a Deposit Account Specialist.
We are looking for an energetic individual who can build strong relationships by acting as the bank’s primary contact with customers. If you’ve got a passion for people and the desire to succeed, a position at Hiawatha Bank & Trust is for you!
We offer best in the class industry benefits:
- Competitive wages and benefit package through Iowa Bankers
- Paid Bereavement
- Paid Holidays and Paid Time Off
- Ongoing training and development
The primary job duty will be providing outstanding customer service for our valuable customers! While this role will primarily work out of the Center Point branch, travel will be required to the other branches located in Hiawatha and Walker as business needs arise.
Other job responsibilities will include:
- Process unposted and other exception items
- Open new consumer and business deposit accounts of all types
- Process incoming returned checks
- Reconcile internal official check accounts, Bond Accounts, correspondent bank account and GL Accounts
- Process and monitor stop payments
- Process wire transfers
- Assist in the administration of ACH transactions and related originator analysis
- Assist in the administration of the bank’s BSA program
- Assist in preparation of schedules and documents for various audits
- Flag deceased customers and monitors activity to ensure certain transactions are rejected as appropriate
- Perform address changes and the tracking of returned mail for deposit accounts
- Work with correspondent bank to handle check adjustments and other items requiring research
- Work with and assist branches with operational issues
- Work with eStatement requests and processing
- Assist with the processing of overdrafts, and handling of delinquent and charged off deposit accounts
- Assist in the handling of garnishments, levies, and withholding orders received
- Perform a variety of account maintenance including flagging accounts, changing customers’ status, and boarding accounts onto the core system
- Assist customers with account questions, statement balancing, product support, account maintenance, online/mobile banking, mobile deposit, and debit cards
- Perform daily update/backup tasks
- Understand and follows bank/department regulations, policies, and procedures, and participate in all compliance-related training
- Maintain the highest level of confidentiality/privacy of information
Requirements and Qualifications:
- High School Diploma or equivalent
- A minimum of two years of teller and/or bank experience is required.
- Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Available to work full-time Monday through Friday 8 hours, with at least 1 Saturday morning per month
- Must be dependable and able to work the required shifts
- Always maintain professional appearance and behavior
- Excellent verbal and written communication skills
- Attention to detail and the ability to multi-task
- Reliable transportation and valid drivers license is required
- Strong customer service skills and ability to work with all types of customers
- Must be a team player and willing to jump in to assist with any special projects, etc.
EEOC Statement: Hiawatha Bank & Trust is an Equal Opportunity Employer
