What are the responsibilities and job description for the Call Center Representative position at Hickory Recovery?
Call Center Representative- In Office Position
Department: Behavioral Health
Direct Report To: Call Center Manager
Primary Function:
The Call Center Representative is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients. The Representative will work to ensure the appropriate and timely conversion of direct inbound calls and referrals from outside providers.
Scope:
Under the immediate supervision of the Call Center Manager, the Call Center Representative is responsible for assisting inbound callers through the admissions process in a timely and accurate manner. Fast-paced environment assisting those seeking addictions treatment in a residential setting. Casual work attire and shift differentials are available for some positions.
Minimum Qualifications:
- High School diploma or equivalency required.
- An ability to learn quickly, multi-task, and utilize effective communication skills.
- Positive demeanor and clear understanding of professional boundaries with clients.
- Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
- Scheduling flexibility, holiday and weekend rotation is required.
- Dependability and punctuality is essential to this role.
Primary Responsibilities:
- Maintains adherence to HIPAA compliance in all communications regarding clients in treatment.
- Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
- Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
- Maintains strict confidentiality of client information and records without exception.
- Clarity surrounding cultural sensitivity and professional boundaries.
- Attends all staff meetings and training as directed by supervisor
- Additional duties as assigned by the Call Center Manager.
- Satisfactory OIG exclusions and background check
- Successfully complete a drug screening
- Must demonstrate proficiency reading, writing, and typing
Salary : $17 - $0
