Client Success Coordinator

Do you have a servant's heart and a calling to make a difference? Have you been looking for a team of high performers that strives to better themselves and the people around them every day? Do you wish your clients were energetic, intelligent and fun?! If so, this job may be for you!

High Performance Salon Academy is a globally recognized Training and Coaching company, specializing in Salons, Spas, and Barbershops. Our mission? To elevate the world's perception of the Beauty Industry. We run the largest online salon owner coaching community, think of it as the "Netflix" of business and personal development resources for salons and spas. Our approach combines world-class live events, mentor-led group training, and high-performance salon owner groups, making us pioneers in education and transformational leadership across North America.

HPSA is in the fast lane to growth, seeking candidates who excel in accountability, time management, and driving meaningful results. We're looking for a standout team member who's passionate about supporting our clients' growth personally and professionally.

Responsibilities:

• Provide the highest level of client service and support for our clients.
• Build and maintain strong relationships with clients, understanding their needs and goals.
• Check in with our Clients regularly to see where we can support their growth, get them involved in our community or share resources.
• Assist clients with account setup, transfers, and other administrative tasks.
• Collaborate with internal teams to ensure timely and accurate execution of client requests.
• Track clients number submissions & support as needed
• Submit and track KPIs relative to client program
• Implement new retention strategies as needed

Requirements:

• 3-5 years experience in this type of role
• 3-5 years experience in a fast paced culture
• 3-5 years experience with Mac computers
• 3-5 years experience with Google Sheets & Gmail
• Strong skill set in detailed organization, scheduling, time management and courteous communication
• Strong skill set in problem solving, mining data, creating solutions and evolving this position.

Compensation:

• $22 - $24 / hourly wage
• Competitive merit increase plan based on performance
• Performance based bonuses
• Potential work from home option upon completion of training (1-2 days a week)

Part of this application process requires you to take a FREE personality assessment! Please take the assessment by following the link below & save your PDF results.

www.discpersonalitytesting.com

This is an exciting opportunity for individuals interested in serving others! As a Client Support Coordinator, you will play a crucial role in providing exceptional care to our clients and supporting them achieve their goals.

We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are passionate about helping others, have strong analytical skills, and enjoy working with clients, we encourage you to apply.

*Only apply if the position, pay and office location work for you - these are not negotiable. Serious applicants only.

Job Type: Full-time

Pay: $22 - $24 / hourly wage

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to commute/relocate:

• Roseville, CA 95678: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)
• Mac Computer Use: 3 years (Required)
• Google Sheets & Gmail: 3 years (Required)

Work Location: Hybrid remote in Roseville, CA 95678

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) 4% Match
• Health insurance
• Paid time off

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Client services: 1 year (Required)

Ability to Commute:

• Roseville, CA 95678 (Required)

Work Location: In person

Salary : $22 - $24