What are the responsibilities and job description for the Inside Sales Representative position at Highway And Heavy Parts?
Are you a mechanic with body aches? Are you looking to make a more comfortable change, but don’t want to leave the industry? We want to help you take the next step in your mechanical career.
We are seeking skilled engine technicians eager to join our team and use their diesel engine expertise to make a meaningful impact for our customers. Your hands-on experience will play a key role in providing the trusted technical support that sets us apart!
The Inside Sales Representative assist customers through Phone Calls and Email. This position requires an enthusiastic desire to consistently provide top-notch customer service.
- Assist customers in selecting required parts and recommend associated products and services
- Receive and process orders via the phone and email
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Answers questions from customers or individuals on how a product operates or direct them to the person that can assist them
- Assists with any customer service issues that may arise
- Incoming/Outbound Sales Calls
- Achieves assigned performance goals and objectives as set by management to grow parts business
- Develops new leads by utilizing all available resources, including referrals, web, and other electronic media
- Maximizes current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
- Documents all relevant account activity in the CRM tool or other appropriate areas
Requirements
- Inside Sales Experience
- Automotive or Diesel industry experience is preferred, but not required
- High School Diploma (or GED or High School Equivalence Certificate)
- Bilingual a plus - Spanish and English
- Demonstrates business strategy into day-to-day delivery
- Strong written and verbal communication skills
- Experience with Salesforce a plus
- Experience with Prelude a plus
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods of sitting at a desk
- Prolonged periods of working on a computer
- Prolonged periods of standing
- Ability to repeat motions
- Ability to reach at, above, or below shoulder level
- Ability to bend, kneel, and climb
- Ability to lift and carry to 50 lbs.
- Office environment
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Shift:
- Morning shift
Supplemental Pay:
- Commission pay
Work Location: In person
Salary : $20 - $30