What are the responsibilities and job description for the SUMMER 2025 - Hill's Resort - Front of House - Host/Busser position at Hill's Resort Inc?
Our ideal candidate is a go-getter. Our season is short and we pack in long hours of hard work. We are looking for self motivated detail oriented people. We expect our staff to take pride in their work, to create a relationship and experience with our guests, and provide the best service possible.
Server - Must be able to stay through October 1
We are looking for experienced servers but are also willing to train someone with an outgoing and coachable personality. Must be available to work consistently, have a positive attitude and stay organized in a fast-paced environment. Must be willing to meet customer needs and exceed their expectations, even when under pressure. Must be 19 years of age.
Responsibilities include but are not limited to:
- Welcoming diners and informing them of the day’s specials/events
- Taking customers’ food and drink orders
- Communicating with the kitchen and bar staff promptly and clearly for correct delivery of orders
- Memorizing all menus and recommending appetizers, meals and drinks as well as providing guidance on wine selection from our list
- Carrying trays and delivering ordered items to correct tables/customers
- Delivering memorable dining experience by resolving all customer issues promptly and going above and beyond to create a unique experience
- Assisting with the bussing of tables and keeping the dining area neat, clean and pleasant
- Resetting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Completing side work such as: polishing silverware, polishing glassware, folding linen, regular cleaning of beverage machines, preparing side sauces, cleaning of server areas etc.
- Cash handling
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to:
- Walk, sit, stand, and squat
- Be able to stand on their feet for hours at a time
- Lift in excess of 30lbs.
- Utilize hands and wrists with high dexterity
Expediter
Must be able to carry heavy trays and go up and down stairs while running food to tables within the bar and lounge area, dining room and on the outdoor deck. Must stay calm under fast-paced conditions and stay very organized.
Responsibilities include but are not limited to:
- Communicating effectively and efficiently with both serving staff and kitchen about modifications, allergies, special requests, etc.
- Communicating with host staff about pacing orders to ensure a wonderful guest experience
- Maintaining a clean and sanitary area
- Abiding by food handling safety procedures and laws, and achieve food handler safety certification during orientation
- Preparing garnishes for dishes, side sauces, and ensure proper rotation
- Ensuring that dishes are made with correct specifications and that plates are clean and pleasantly presented
- Delivering items to correct tables and customers
- Memorizing the menus to ensure dishes are prepared correctly
- Communicating to front of house staff and management items that are out of stock so that customers are notified
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to:
- Walk, sit, stand, and squat
- Be able to stand on their feet for hours at a time
- Lift in excess of 30lbs.
- Utilize hands and wrists with high dexterity
Host/Busser
Assist the servers in creating the dining experience. Must have a positive attitude and demeanor, as often you are the first person that the customer interacts with in the restaurant. Position requires basic knowledge of kitchen operations with an emphasis on speed and cleanliness. Primary duties are to ensure guest satisfaction and to assist your serving staff. Requires outgoing personality, strong communication skills and work well with others
Responsibilities include but are not limited to:
- Seating guests in correct sections based upon the server rotation
- Delivering menus, silver ware and watering tables
- Creating and maintaining waitlists for seating if necessary
- Memorizing specials, events, and general resort knowledge to answer guest questions
- Rotating seating to ensure even distribution of tables to serving staff
- Clearing plates and clearing tables when guests have left
- Executing correct cleaning procedure of tables to ensure sanitation for guests
- Resetting tables quickly so that another group may be seated
- Communicating with expeditor staff and management about pacing seating to ensure a wonderful guest experience without long food wait times
- Maintaining a clean and sanitary area
- Assisting in the delivery of items to correct tables and customers
- Assisting in rearranging tables to accommodate larger groups and setting up special events
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to:
- Walk, sit, stand, and squat
- Be able to stand on their feet for hours at a time
- Lift in excess of 30lbs.
- Utilize hands and wrists with high dexterity
