What are the responsibilities and job description for the Night Auditor position at Hilton Garden Inn Madison West/Middleton?
Here at the Hilton Garden Inn Madison West/Middleton, we are looking for a full time Night Auditor to assist guests with their overnight requests and balance accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations, doing a nightly inventory on our pantry items, and any other task asked of by leadership. Ultimately, you will provide excellent customer service to guests and keep the front desk and reports running smoothly.
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Reconcile accounts
- Balance the cash drawer and log receipts
- Help prepare for forecasts and audits
- Complete Nightly Pantry Inventory
- Prep for next days arrivals/guest
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software like M3
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $18