Front Desk Agent - Hilton Garden Inn, Morgantown | Morgantown, WV | Hilton Garden Inn Morgantown

The Hilton Garden Inn of Morgantown, WV is conveniently located in the Suncrest Towne Centre just steps from shopping and dining. It is also just minutes away from Ruby Memorial Hospital, West Virginia University, Mountaineer Field and the WVU Coliseum. Come join our fantastic team!

We are looking for a Full Time Front Desk Agent with a friendly attitude to become part of our team!

Compensation : $13.00 per hour

Competitive Benefits Package : Full-Time Associates receive benefits include health, dental, vision, and life, 401(k), paid time off, and other employee discount benefits through our HR-provider LL Roberts.

Position Overview :

Responsible for checking-in and checking-out guests and responding to inquiries and problems in an

efficient, courteous and professional manner to achieve maximum customer satisfaction while complying

with all SOP’s.

Essential Job Functions :

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following resort rate structures, discounts and selling strategies.
• Handle guest check-ins / check-outs in accordance with hotel credit / cash handling policies in an efficient and friendly manner.
• Resolve customer complaints, assist customers in all inquiries in connection with resort services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Cleaning and organizing on downtime.
• Adhere by the Hilton brand standards, trainings, and requirements.
• Cross train in Housekeeping to understand how a guest room is cleaned and prepared for guest use.
• Assist with laundry department with folding of linens when needed.

Non-essential Job Functions :

In addition to the performance of the essential functions, this position may be required to perform a

combination of the following supportive functions :

Qualifications :

Salary : $13