What are the responsibilities and job description for the Hotel Front Desk Agent position at Hilton Garden Inn?
***Amazing travel discounts - Even for Part-Time***
We are excited to be adding a new member to our amazing Front Desk Family. If you love meeting people from all walks of life, making lasting positive memories, and getting cheap Hotels when you travel then this is the job you've been looking for!
Great Part-Time job (2-4 shifts per week) to earn some extra money!! Hours are mainly 3PM-11PM
Critical Success Factors
- Greet guests and complete the registration process to include, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and card.
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest input, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
Benefits
1. Hilton Team Member Travel Program (Huge discounts on room stays anywhere in the world)
2. Tuition Reimbursement (NEW!)
3. Employee Referral Bonus (NEW!)
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Referral program
- Tuition reimbursement
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16
