What are the responsibilities and job description for the Agent VIP Reservations position at Hilton Grand Vacations?
As a VIP Reservations Agent, you will be responsible for driving company success by performing the following tasks to the highest standards:
- Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
- Coordinate full customer/concierge services to all guests including the selling of tours and activities
- Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions
- Complete fulfillment package processing, room reservations, tour booking, and charging credit cards
- Meet minimum production standards for activations
- Work with Resort Operations to resolve any accommodation issue
- Ensure the privacy and security of confidential information about our guests and our company
Schedule Details:
- Monday to Friday – 10 am - 6 pm
- On-site Position
Compensation Range:
- Hourly rate plus weekly commission.
Why do Team Members like working for us:
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option*
- Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
