What are the responsibilities and job description for the Area Dir, RM position at Hilton Grand Vacations?
There’s something truly fun and exciting about Hilton Grand Vacations. This team drives us in making a positive impact and memorable experiences for our owners, team members and guests. The team Members are at the center of everything we do and it’s their talent, passion, and dedication that drives the success for all of us.
What will I be doing?
As a Director Point of Sale - Field Operations you would be responsible for carrying out your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Work directly with the leaders to build effective POS Sales Organizations that are in line with corporate initiatives.
Create and implement effective POS package sales strategies and lead marketing operations staff toward achievement of sales objectives.
Run area, budget control, compensation programs and incentive planning. Prepare and meets/exceeds monthly, quarterly and annual area sales forecasts.
Recruit, hire and train new hires. Coordinate with Recruitment for all new hire training classes to ensure effective hiring, orientation and training. Complete weekly trainings for new hires.
Continues to develop current team members to maintain retention, provides continuous coaching to enhance their performance. Works with leaders of Marketing and team to build ongoing training for existing team members.
Implements goals and initiatives to assist with enhancing team productivity. Meet and achieve all budget package targets in market.
Provide leadership through effective communication of vision, active mentorship and development while comparing area sales results to goals and ensuring performance management when vital.
Provide supervision of area sales reps through field visits, observations and measurement of results to include monthly performance reviews.
Create and develop a motivated team environment in the field.
Ensure timely processing of team member schedules with a focus on strategy to enhance goals. Respond to team member inquiries regarding payroll, spiffs, and lead clean- up.
Ensure that all policies and procedures are maintained and upheld by all team members. Handle Employee relations with the assistance of the HRBP and leader.
Collaborate, coordinate and implement arrival/departure contact strategies with Director of Marketing.
Resolve customer service issues and ensuring customer concerns is being handled.
Lead Hotel Partnerships with work and guest services issues.
Discuss space and customer contact agreements with hotels/retail partners.
Use direct marketing contact management technology, web, data assets, communication channels, IT support and data integration opportunities.
What are we looking for?
Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are Team Members. To fulfill this role efficiently, you should possess the following minimum qualifications and experience:
- Bachelor's Degree in Business or at least 5 years experience handling a direct sales force
- 3 years experience recruiting and retaining and high-performance sales team and consistent in leading and running a diverse sales team, achieving sales plans and authoritatively developing and coaching team members.
- Available to work flexible work schedules as needed to complete projects
- 5-7 years related Point of Sale experience
- Ability to travel, as needed
- Experience in strategy development, project management, problem solving, and change in leadership skills.
Excellent health & wellness offerings (medical/ dental/vision that encourages preventative care, 401k & Employee stock plan) Our Go Hilton Team Member Travel Program allows you to indulge in your passion to travel & enjoy our products while offering deeply discounted rates to F&F.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation
