What are the responsibilities and job description for the Front Desk Clerk position at Hilton Grand Vacations?
HGV now offers Day One Team Member Benefits!
Now Offering Daily Pay *
Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. We will help you reach your goals and build your future. Our Team Members are the HEART of what we do. It is their talent and dedication to our brand that has fueled the success of Hilton Grand Vacations!
We are looking for a Front Desk Clerk to join our team at Grande Villas at World Golf Village located in St. Augustine, FL. In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.
Schedule details: Full Time, AM shift (7:00am - 3:30pm) and PM shift (3:00pm to 11:30pm).
Why do Team Members Like Working for us:
- Day 1 Benefit Eligibility
- Recognition Programs and Rewards
- 401(k) program with company match
- Paid Time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
Main Responsibilities:
- Inputs information into the reservation's system.
- Assists guests with reservations or changes as the need arises.
- Generates invoices and collects payments.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
What are we looking for?
- No experience required
- A professional demeanor.
- Proficient English language, both verbally and in writing.
- Ability to multi-task responsibilities and prioritize.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
