What are the responsibilities and job description for the Hotel Front Desk Clerk position at The Paragon?
Overview
We are seeking a dedicated and customer-oriented Hotel Front Desk Clerk to join our team. This role is essential in providing a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries and resolve complaints in a timely manner.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and direct them appropriately.
- Process reservations and cancellations using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of customer service at all times.
Qualifications
- Previous experience in hospitality management or hotel front desk operations is preferred.
- Strong customer service skills with the ability to communicate effectively with guests.
- Familiarity with phone etiquette and handling phone systems is essential.
- Knowledge of resort or hotel management practices is advantageous.
- Ability to work weekends, and holidays as needed.
- Strong attention to detail and organizational skills to manage multiple tasks simultaneously.
Join our team as a Hotel Front Desk Clerk, where you will play a vital role in creating memorable experiences for our guests. We look forward to welcoming you!
Job Type: Full-time
Pay: $13.50 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Required)
Experience:
- Hospitality: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Brunswick, GA 31520 (Required)
Work Location: In person
Salary : $14 - $15