Reception Agent

As the Reception Agent, you will be responsible for providing quality guest service as it pertains to checking in/out of hotel guests; PBX operations to include mail/message service; taking hotel reservations; and concierge services in a humble and professional manner.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $25.25 - $31.56 per hour
• Medical, Dental, and Vision insurance
• Financial Wellness - 401k/pension plan
• Generous Paid Time Off Program
• Paid sick days
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Team Member Recognition and numerous learning and advancement opportunities... and more!
  
  

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details

Our Guest Services Department operates 24 hours per day/7 days a week - Guest Service Team Members will work varying shifts ranging between the hours of 5:30am through 12:00am with the possible occasional graveyard of 10:00pm-6:00am.

Additional Responsibilities Include

• Check-in and check-out hotel guests in a confident, professional, and friendly manner; Review all incoming arrivals and coordinate pertinent guest information to designated department (i.e. VIP guests, special requests, amenity delivery).
• Provide friendly and efficient telephone and general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Inform guests of any messages, mail, faxes, etc. received for them - take, record, and relay messages and accept and record wake-up call requests.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions, and ensure accurate credit card procedures are followed to include credit card PCI compliance and guest signature(s).
• Build and maintain knowledge of: hotel features/services, fire and emergency procedures, hours of operation, room types, layout, decor, etc. All room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
• Provide Concierge service - affluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Assist in all other duties as assigned by management.
  
  

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent
• Excellent command of the English language (speak, read, write) with guests, co-workers and management to their understanding
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum one (1) year of prior experience in a hotel
• Previous experience in a guest relations position
• Prior experience with property management systems
  
  

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.