Recreation Manager

Come join our amazing Team at the Stonewater Cove Resort, a luxurious 38-unit property on Table Rock Lake in the beautiful hills of the Missouri Ozarks! Our property is located on nearly 500 acres of hills, forest and lakefront. It is the perfect location for outdoor adventures with zip-lines, ATV trails, fishing, and boating available. You’ll be working alongside approximately 60 fellow Team Members who are dedicated to providing memorable vacation experiences to our Owners and Guests- we can’t wait for you to join us!

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the versatile and resourceful people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

What Will I be Doing?

The Manager Recreation works with the Resort Leadership to ensure the overall supervision, coordination and implementation of guest activity programs and group recreation/leisure activity programs, pool activities, activities center and fitness center. The Recreation Manager operates with substantial latitude in the supervision of the overall recreation program. Stays in sync with all state regulations to operate activities center, fitness center and to conduct recreational and pool activities. This position requires an adventurous spirit and love of the outdoors!

You are responsible for driving company success through performing the following tasks to the highest standards:

• All aspects of staffing, programming, safety procedures, planning and implementing guest events which serve the purpose of entertaining our guests.
• Directly responsible for the hiring, coaching, and providing direction and guidance in the recreation department.
• Provides outstanding guest/owner service at all times.
• Works with the Resort Management in creating and annual budget outlining all revenues and expenses for the fiscal year. Updates forecast and justifies revenues and expenses on a monthly basis. Responsible for adhering to all cash handling procedures as designated by Standard Operating Procedures.
• Evaluates programs for effectiveness/participation and adapts programs as necessary. Continually seeks new and exciting programs and ideas to improve, expand and keep overall program. Monitors and evaluates recreation program content and prepares communication material (flyers, handouts, postings, etc.) to attract participants and promote program awareness and interest.
• Works directly with the Resort Manager, Guest Service Manager, and S&M Teams for coordination of special functions.
• Responsible for assisting the enhancement of services. Supervises pool activities, pools, and towel inventory control, as well as, all other activity common areas.
• Maintains and orders recreation supplies and inventory.
• Ensures that the proper cleanliness and maintenance of all areas of responsibility to include but not limited to pools, pool decks, children's club, fitness center.
• Oversees and determines the resolution of problems arising from owner/guest concerns with a commitment to satisfying every owner/guest.
• May be required to perform other reasonable duties as requested by management.

What Are We Looking For

To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:

• Minimum 2 years of Resort Recreation/Cruise Ship Entertainment or Resort/Hospitality management.
• 3-5 years related experience
• Ability to tolerate & work in outdoor temperatures and environment.
• Ability to react calmly and effectively in emergency situations.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.

In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:

• Seasoned customer service professional
• Experience with entertainment programming in a fast-paced environment.

Extraordinary People, Exceptional Benefits On Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.