What are the responsibilities and job description for the Front Desk Manager position at Hilton Home2 Suites?
The main responsibility of a hotel front desk manager is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk manager will ensure that all dues are clear and the key is handed over. The front desk agent will also ensure the lobby and certain public spaces stay clean. Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times.
FRONT DESK Manager DUTIES AND RESPONSIBILITIES:
Greet guests and patrons as they arrive.
Ask if guests have a prior booking.
Manage the registration process
Ask for identification and ensure that the provided information are accurate
Handle guest check-ins and check-outs appropriately
Operate hotel switchboard, take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Take reservations over the telephone, through emails and in person
Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
Refer guests to appropriate departments to resolve complaints or provide suggestions
Compute bills and take payments
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments when a problem is reported
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
Reporting and ledger balancing
Ensure all front of house is current on all brand training
Train new agents
Assist in areas of need
Other duties may be assigned by supervisor at their discretion.
FOSSE EXPERIENCE PREFERRED.
Job Type: Full-time
Pay: $35,700.00 - $37,500.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Experience:
- Branded Hotel: 1 year (Required)
Work Location: In person
Salary : $35,700 - $37,500
