Helpdesk Analyst

Job Description : Your Team & Role :

This role is to provide on site (5 days / wk) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning.

Here is What You Can Expect on a Typical Day :

• Resolves technical issues from incoming hardware / software incidents for on site and remote users.
• Provides assistance with conference room technology (pre-meeting testing and in-meeting troubleshooting)
• Assists with device installation or moves (disconnect / reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting
• Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
• Exercises judgment within defined procedures and practices to determine appropriate action, escalates as necessary.

The Skills & Expertise You Bring :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.