What are the responsibilities and job description for the Helpdesk Operator position at Mears?
About the Role
You will be liaising and communicate effectively with the stakeholders, client contacts and contractors to meet reactive task SLA’s, minimise penalty deductions across the relevant contracts. To administer the helpdesk function operations and all associated email traffic, communicating in a professional and effective manner. To provide admin and contract support, where required for other team members and managers. Compile meaningful periodic Reports and KPI’s information to Managers and Directors. Day to day operation of the Helpdesk, PPM schedules and Reactive call activities together with ongoing administrative tasks. To actively chase and drive the outstanding calls, PPM and Reactive within the helpdesk following relevant Contractual processes, to comply with contract task timescales. Administer and monitor third party and supplier contract periods. Notify reviews when due, obtaining and processing tender information for management review. To be willing to operate Mears IT systems.
Role Criteria :
- Proficient in Microsoft Word, Excel, and Outlook.
- Can demonstrate an understanding of PPM, reactive maintenance, and service levels.
- Experience of Sub-contractor and resource management.
- Experience of working in a multi-site operation admin desk or within a contract environment
- Strong administrative and organisational skills’
- Team player’
Benefits we can offer you
