What are the responsibilities and job description for the Helpdesk Support position at Mitchell Martin Inc.?
Title: Helpdesk Support
Location: Northeastern U.S. (Hybrid - 3 days onsite per week)
Description
We are seeking a Helpdesk Support professional to provide technical assistance for hardware, software, and network-related issues. This role will involve troubleshooting, repairing, and maintaining corporate-issued devices and ensuring end-user productivity. The ideal candidate will have strong problem-solving skills, the ability to communicate effectively with users at all levels, and a customer-service-oriented approach.
Responsibilities
Provide onsite and remote support for system installations, servicing, and repairs.
Troubleshoot and resolve hardware issues related to desktops, laptops, phones, peripherals, and accessories.
Diagnose and fix software-related issues, including operating systems, productivity applications, and enterprise tools.
Perform hardware repairs, upgrades, and system reimaging as needed.
Communicate technical solutions to both technical and non-technical users.
Document solutions and resolutions in the ticketing system.
Required Skills
4-5 years of experience in deskside or helpdesk support.
Strong troubleshooting skills for both hardware and software issues.
Experience with operating systems and enterprise productivity tools.
Basic network troubleshooting knowledge.
Strong communication and interpersonal skills.
Desired Skills
Experience supporting both Windows and Mac environments.
Familiarity with enterprise IT management tools.
Knowledge of directory services and policy management tools.
Experience with cloud-based enterprise applications.
Employment Type
Contract
Compensation
Pay range: $34.30 to $49/hour
Benefits
Learn more about our benefits offerings here.
EEO Statement
Learn more about our EEO policy here.
Location: Northeastern U.S. (Hybrid - 3 days onsite per week)
Description
We are seeking a Helpdesk Support professional to provide technical assistance for hardware, software, and network-related issues. This role will involve troubleshooting, repairing, and maintaining corporate-issued devices and ensuring end-user productivity. The ideal candidate will have strong problem-solving skills, the ability to communicate effectively with users at all levels, and a customer-service-oriented approach.
Responsibilities
Provide onsite and remote support for system installations, servicing, and repairs.
Troubleshoot and resolve hardware issues related to desktops, laptops, phones, peripherals, and accessories.
Diagnose and fix software-related issues, including operating systems, productivity applications, and enterprise tools.
Perform hardware repairs, upgrades, and system reimaging as needed.
Communicate technical solutions to both technical and non-technical users.
Document solutions and resolutions in the ticketing system.
Required Skills
4-5 years of experience in deskside or helpdesk support.
Strong troubleshooting skills for both hardware and software issues.
Experience with operating systems and enterprise productivity tools.
Basic network troubleshooting knowledge.
Strong communication and interpersonal skills.
Desired Skills
Experience supporting both Windows and Mac environments.
Familiarity with enterprise IT management tools.
Knowledge of directory services and policy management tools.
Experience with cloud-based enterprise applications.
Employment Type
Contract
Compensation
Pay range: $34.30 to $49/hour
Benefits
Learn more about our benefits offerings here.
EEO Statement
Learn more about our EEO policy here.
Salary : $34 - $49
