General Manager, U.S. Operations

Position Overview:

The General Manager, U.S. Operations, will lead the establishment and growth of our U.S. team, focusing on local marketing, technical support, and business development.

Team Size: Less than 20 people, including 1 Marketing Partnership

Key Responsibilities:

Team Building and Office Setup:

• Establish the U.S. team from the ground up, including office location selection, setup, and recruitment
• Develop and implement management systems and processes
  
  

Local Market Activities:

• Plan and execute local market activities such as trade shows, user meetups, KOL meetings, and media events
• Establish and maintain offline product display points, including opening the company's U.S. office to interested customers for product experience
  
  

Customer Support:

• Provide user training and high-priority customer support locally, while most customer service tasks are handled by the team in Shenzhen
  
  

Business Development:

• Develop offline channel partnerships, and expand into retail and educational channels
• Collect market and user feedback through various channels to continuously improve our products and services
  
  

Brand Localization:

• Lead the team to enhance the localization of our brands in the U.S. market
• Act as a bridge between the U.S. and China teams to ensure effective communication and collaboration
  
  
  

Requirements

Experienced in general management/sales&markting/operation in premium hardware or electronic consumer goods industry, prefer with 8:15 years related works experiences.

Drive and Initiative:

• Highly self-motivated with strong capability in team building and business development
• Passionate about our products and aligned with the company's values
  
  

Growth Mindset:

• Pragmatic and willing to roll up sleeves and work hands-on as needed
• Strong logical thinking and problem-solving skills
  
  

Market Understanding:

• Deep understanding of the U.S. small business and DIY enthusiast communities
• Experience in expanding and managing local teams and developing market strategies
  
  

Compensation and Benefits:

• Salary: Competitive base salary with a potential increase of 20-50%, negotiable based on experience and performance
• Incentives: Includes commission, bonus, equity, and other benefits such as vacation and health insurance