What are the responsibilities and job description for the Merchant Activation Specialist #: 25-10914 position at HireTalent - Staffing & Recruiting Firm?
Title: Merchant Activation Specialist
Duration: 3 Months on W2
Location: Remote
Job Summary
Duration: 3 Months on W2
Location: Remote
Job Summary
- This person will be responsible for helping thousands of merchants activate on our new program, Going Out.
- We are expanding nationwide for the first time this month and need a highly motivated and detail-oriented Merchant Activation Specialist to join our team on a very fast paced and constantly changing project.
- This role is crucial in ensuring the successful onboarding and activation of merchants onto the "Going Out" program.
- The ideal candidate will have a strong focus on execution, maintaining high-quality standards, and the ability to manage multiple tasks efficiently.
- Merchant Activation: Facilitate the onboarding process for merchants by guiding them through the activation steps, ensuring a seamless transition onto the "Going Out" program.
- Data Management: Accurately upload and manage merchant data using Google Sheets and other tracking tools, ensuring all information is up-to-date and error-free.
- Communication: Conduct outreach to merchants via phone calls and emails to provide support, answer questions, and ensure their successful activation.
- Quality Assurance: Maintain high standards of quality and attention to detail in all aspects of the activation process, identifying and resolving any issues promptly.
- Process Improvement: Continuously seek opportunities to streamline and improve the activation process, contributing to the overall efficiency of the program.
- Image Sourcing: Proactively search for and select high-quality images that represent the merchants' offerings, enhancing their profiles on the platform.
- Shipping Materials: May need to help us ship materials to merchants via UPS when we are unable to from one of our hubs
- Proven experience in a fast-paced, execution-focused role, preferably in operations, customer service, or a related field.
- Exceptional attention to detail and commitment to maintaining high-quality standards. Strong proficiency in Google Sheets and other data management tools.
- Excellent communication skills, both verbal and written, with the ability to engage and support merchants effectively.
- Highly proactive and self-motivated, with the ability to work independently and manage multiple tasks simultaneously.
- Strong problem-solving skills and the ability to adapt to changing priorities and processes.
