What are the responsibilities and job description for the Merchant Activation Specialist position at Swoon?
Title: Merchant Activation Specialist
Location: 100% Remote – Midwest, Texas, or Northeast preferred (open to all U.S. locations)
Duration: 6mos to start likely extensions
Pay Rate:$26.60/hr W2 Benefits
Job Description:
We are seeking a highly motivated and detail-oriented Merchant Activation Specialist to join our team and support a fast-moving project. As we expand a new program nationwide, this role will be critical in onboarding and activating merchants to ensure a seamless experience.
Key Responsibilities:
• Guide merchants through the onboarding and activation process
• Conduct outreach via phone and email to support merchant activation
• Manage and maintain merchant data using Google Sheets and other tracking tools
• Source high-quality images to represent merchant offerings
• Assist with shipping materials via UPS if needed
• Identify and resolve activation issues efficiently
• Recommend and implement process improvements to enhance workflow
Qualifications (Required):
• Experience in fast-paced, execution-focused roles (e.g., operations or customer service)
• Strong proficiency in Google Sheets and data tracking tools
• Excellent attention to detail and commitment to quality
• Effective verbal and written communication skills
• Ability to multitask, prioritize, and work independently
Qualifications (Desired):
• Experience in merchant onboarding or B2B support
• Comfort working in dynamic, fast-changing environments
Salary : $27
