What are the responsibilities and job description for the Senior Ecommerce Operations Manager position at HireTalent - Staffing & Recruiting Firm?
Client: A renowned cosmetic firm based in NYC.
Job Title: Senior Ecommerce Operations Manager
Location: NYC (Hybrid - 1 OR 2 days from office)
Job Description:
- The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
- A leader in this role will be passionate about establishing and managing light-weight frameworks, using data to break down problems toward collaborative, impactful solutions with business and technology leaders.
- To start, this is a highly cross-functional individual contributor role that supports the highest performing brands in the North America.
Key Responsibilities:
- Review and analysis of key trends based on impact to form optimization recommendations
- Anticipate potential impact and proactively communicate issues/concerns immediately in order to avert operational inefficiency.
- Cascade information and materials that support our desired interaction models.
- Help to establish a structure for regular meetings and executive statuses.
- Uncover and exposing bottlenecks in our ways of working, improving visibility across regions to avoid overlapping efforts.
- Set and track OKRs on operational integrity for quarterly stakeholder review.
- Identify metrics from various sources to highlight patterns, trends, and opportunities.
- Establish best practice documents and cascade to appropriate teams to promote operational excellence at all levels of the business.
- Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division.
Qualifications
- Bachelor's degree or relevant business operations experience in a complex multi-brand retailer.
- 8 years of relevant work experience in program management.
- Proven ability to work within a self-directed culture and navigate ambiguity as well as balance the needs of multiple stakeholders.
- Excellent communication, presentation and interpersonal skills to influence across a matrixed organization.
- Ability to facilitate actionable working sessions with distributed teams across all levels.
- Experience and passion for creating and scaling new systems and processes.
- Experience leading a cross-functional team and navigating dependencies.
- Comfortable with ongoing technological and organizational change.
Technical Competencies
- Proficiency with Jira and other Atlassian products.
- Proficiency with Excel and creating data charts from tables and formulas.
- Experience in systems thinking, e.g you take the time to understand the bigger picture and focus on changing outcomes and behaviors vs. implementing tools and processes for the sake of it.
- Experience driving data-driven initiatives using well-defined KPI metrics.
- Working knowledge in digital behavioral tools such as FullStory, ContentSquare, etc.
- Solid understanding of data-driven decision making.
- Understanding of eCommerce, merchandising, browsing and demonstrated interest and experience in leading technology projects.
- Familiarity with with agile methodologies and iterative development processes.
- Passion for eCommerce trends and best practices.
