What are the responsibilities and job description for the VP, IT Operations position at HirexHire?
ABOUT US
HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.
We partner with companies expecting or experiencing high growth which need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.
OUR CLIENT
Location : Chicago, IL
Industry : Retail / CPG
Company Size : 2500 Employees
What They Do : Our client operates in a rapidly growing sector with a strong national presence. The company is expanding across multiple regions. Due to this growth, there is a high demand for talent across various teams, with a significant emphasis on filling key positions to support their expanding operations.
THE ROLE
We are seeking a Vice President of Infrastructure and Operations to lead and optimize the IT infrastructure and operational support systems for our client’s high-growth organization. This role reports to the Senior Vice President of Technology and is pivotal in supporting the company’s strategic objectives. As part of the IT Executive Leadership Team, you will oversee multiple teams within the infrastructure and service operations, ensuring scalability, reliability, and alignment with organizational goals.
WHAT YOU WILL DO
Lead and manage multiple teams, including Service Desk, Field Services, End-User Computing, and Infrastructure.
Ensure the deployment, management, and optimization of critical IT tools such as service desk systems, network infrastructure, telephony, and disaster recovery.
Oversee the management of IT infrastructure lifecycle, ensuring compliance with best practices and security measures.
Collaborate with business leaders to ensure IT operations align with strategic goals, including budgeting, forecasting, and cost management.
Drive continuous improvement in operational performance through the use of metrics and KPIs.
Lead tactical initiatives to support new location developments and long-term scalability.
WHAT YOU WILL LIKELY NEED
Bachelor’s degree in Information Technology, Computer Science, or a related field (advanced degree preferred)
10 years of experience in senior IT leadership roles, managing complex IT infrastructures and large-scale environments
Strongly prefer industry knowledge and experience in retail, and / or manufacturing
Proven leadership and team-building skills, with experience in developing and mentoring high-performing teams
Deep knowledge of networking, servers, telephony, and disaster recovery systems.
Experience with service desk operations, major incident management, and IT tool optimization
Strong communication and presentation skills for both technical and non-technical audiences
