What are the responsibilities and job description for the Intake / Sales Specialist (Law Firm) [HE024] position at Hiring & Empowering Solutions, LLC?
LAW FIRM: LORENZO LAW GROUP, LLC
About Us:
We are a growing law firm dedicated to providing exceptional legal services to our clients. Our team thrives on excellence, efficiency, and delivering a high-quality client experience. We are currently seeking an organized and client-focused Intake/Sales Specialist to join our dynamic team.
Job Overview:
The Intake/Sales Specialist is responsible for being the first point of contact for potential clients. You will play a key role in converting leads into clients by listening to their needs, gathering important case information, and communicating the value of our services. This position requires a proactive approach to client engagement, a persuasive sales manner, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
- Initial Client Contact: Respond promptly to inquiries from potential clients via phone, email, and web forms.
- Client Screening: Conduct preliminary screening of potential clients to assess their legal needs and determine case viability.
- Lead Conversion: Effectively communicate the benefits of our legal services to potential clients, answering questions and addressing concerns to convert inquiries into consultations.
- Case Information Gathering: Collect and input detailed information from potential clients into the CRM system to assist attorneys in case evaluation.
- Follow-Up: Manage follow-up communications to nurture leads, ensuring no potential client is left without proper attention.
- Scheduling: Coordinate consultations between clients and attorneys, ensuring proper scheduling and intake procedures.
- Sales Goals: Meet or exceed individual sales targets for lead conversions.
- CRM Management: Maintain and update client records in the CRM system, ensuring accuracy and timely follow- up.
- Collaboration: Work closely with attorneys and administrative staff to ensure smooth onboarding of new clients.
Qualifications:
- Experience: Minimum of 2 years of experience in intake and sales in a legal or professional services environment.
- Spanish Bilingual is required
- Sales Skills: Proven track record in sales or lead conversion with strong persuasive communication abilities.
- Technology: Proficient with CRM systems, Microsoft Office Suite, and other sales-related technology.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational skills with attention to detail and the ability to handle multiple tasks.
- Client-Focused: Ability to build rapport with clients and handle sensitive situations with empathy and professionalism.
We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.
Job Type: Full-time
Pay: From $60,000.00 per year
Schedule:
- Monday to Friday
Ability to Commute:
- Orlando, FL 32803 (Preferred)
Work Location: In person
Salary : $60,000
