What are the responsibilities and job description for the Customer Service Representative position at HIRO Solutions Inc.?
Here at Hiro Solutions, we have recently partnered with a leading telecommunications provider, Verizon, to support service expansion in Columbus. As the demand for reliable telecommunications services continues to grow, we are expanding our team and seeking a Customer Service Representative. This is an entry-level role designed for individuals who are looking to gain real-world experience in customer relations, support operations, and telecommunications services.
You will play a key role in providing outstanding service to customers by helping them understand available Verizon telecommunications solutions, assisting with account management, and ensuring a positive and informative experience throughout each interaction. This position is ideal for someone who is organized, people-focused, and eager to grow within a professional support environment.
Customer Service Representative Responsibilities:
- Communicate professionally with customers, answering questions and providing product or service recommendations
- Assist with account updates and support requests, ensuring all customer interactions are accurately documented
- Provide accurate information regarding services, features, and current telecommunications promotions
- Maintain a customer-first mindset, ensuring satisfaction and building trust during every interaction
- Support retention efforts, offering telecommunications sales solutions and troubleshooting guidance as needed
- Collaborate with internal teams, sharing insights that improve communication and customer engagement strategies
Customer Service Representative Trainee Qualifications:
- Strong interpersonal and communication skills
- Interest in developing experience in customer service, telecommunications, or account support
- Professional, organized, and detail-oriented approach to work
- Ability to adapt quickly and handle a variety of customer interactions
- Previous experience in customer support, sales, or a public-facing role is helpful but not required
What We Offer to Our Customer Service Representatives:
- Weekly pay with uncapped commission incentives tied to performance and quality metrics
- A clear and structured opportunity to develop telecommunications industry knowledge
- Real-world experience in client support, communication, and customer retention
- An inclusive, team-oriented environment that encourages growth and professional development
- Opportunities for advancement into senior-level support or account management roles
Job Type: Full-time
Pay: $44,000.00 - $58,000.00 per year
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $44,000 - $58,000
