What are the responsibilities and job description for the AVP, Regional Manager - Entertainment position at Hiscox Ltd?
Job Type : Permanent
Build a brilliant future with Hiscox
AVP, Regional Manager - Entertainment
Job Responsibilities :
Talent Development :
Participate in the identification and hiring of underwriting talent to the team.
Train new Underwriter using the outlined Field UW Onboarding Best Practices
Lead, develop and manage a team of high-performing Field Underwriters across the regions for the product, building a team 'esprit de corps' and connectivity, and focusing their efforts to achieve growth and profitability goals
Retention and Talent Development -desired behaviors to elevated performance, upskill talent as necessary
Profitable Growth :
Working closely with our product leaders to drive strategy within the POD's
Execute national plans for Entertainment practice area : execute marketing initiatives, actively manage broker relationships at the practice lead level, individual underwriter and team lead level, drive new business growth activity, and meet / exceed budget expectations
Provide weekly updates to Regional Executives via huddles and huddle boards
Provide monthly report to Regional Executives on YTD plan and forecasting.
Manage Underwriting bins to capitalize on Q2B ratio and manage UW productivity to achieve monthly quote goals
Play a key role in how the plan will be executed i.e. steering the underwriters towards the most profitable submissions and managing messaging to brokers to emphasize in appetite submissions
Obtain senior level underwriting authority, actively underwrite accounts and assume responsibility for taking underwriting referrals for their team. This will empower them through more credibility with brokers through in-the-field authority decisions while with brokers and drive more efficient delivery of quotes by not having to send referrals to others.
Liaise with Product Head and CUO on complex referrals
Portfolio Management :
Oversee and be accountable for the portfolio of Entertainment accounts nationally
Execution of product management strategies with underwriters and brokers to achieve profitable growth.
Drive rate and book mix in accordance with business plan
Class entries, re-pricing and exits
Analyze reports to aid in portfolio underwriting, identify specific growth and loss drivers and make data-driven recommendations for portfolio improvement.
Partner with product leaders, systems, actuarial and compliance to determine what enhancements are necessary to existing products and sales path, reposition existing products in the marketplace and recommend addition products, as needed.
Ensure UW disciplines are adhered to to achieve satisfactory Technical Underwriting Review and Peer Review scores.
Sales and Broker Management :
Tweak 'standard' sales practices for product-specific uniqueness and deploy the consistent sales practice and monitoring process to ensure results are met.
Responsible for building and maintaining UW pipelines to feed workflow nationally
Maintain a strategic travel regimen for all UWs and provide quarterly marketing strategy to Regional Executive
Be visible nationally : be known by practice leads, be a visible voice on media, broker presentations, industry conferences, drive marketing and new business development with our brokers.
Actively manage renewal workflows nationally and drive favorable outcomes on a proactive basis, deploying standardized tools, to secure maximum retention
Oversee underwriting, pricing and negotiating of accounts to win new business and retain renewals, consistent with Hiscox underwriting guidelines and profitability targets. Engage on specific 'needle moving' accounts do secure new and renewal business.
Develop new relationships within existing brokers and maintain existing relationships with the national broker base.
Cross-Functional Collaboration
Provide feedback to operations, underwriting management, claims and marketing on ways to remove barriers to elevated performance or service and to drive increased value to our partners e.g. process tweaks / enhancements, marketing initiatives / results, product upgrades
Maintain excellent service standards
Leverage existing product infrastructure to facilitate cross-sell opportunities
Person Specification :
Eight or more years of insurance underwriting experience in the Entertainment
2-3 years in a team lead / managing a team of underwriters
Proven track record of sale experience - working with brokers, developing and expanding a book of business; Exemplary sales skills which include pipeline, prospecting, negotiating, and closing.
Portfolio management experience.
Strong wholesale and retail broker relationships, preferred in the region
B.A. / B.S degree in Business, Finance, Economics, Risk Management or a related field is preferred
A professional underwriting designation is preferred e.g. CPCU, RPLU
The ideal candidate will also possess :
Strong understanding of sales principles, negotiation skills and a demonstrated competitive drive
Strong interpersonal skills and ability to work independently and in a collaborative environment
Innate customer service mentality enabling one to effectively interact with all levels of internal and external customers and partners
The ability to identify business needs and how to meet those needs
Comfort operating in a hybrid environment (mix of work from home, in-office and on-site with brokers)
Comfort with ambiguity
Strong analysis skills
Excellent written and verbal communication skills
20-30% intra-regional and cross-regional travel required; some travel to other national offices required at times
What We Offer :
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
Paid parental leave
4-week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees' mental health and wellbeing
2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program
Dynamic, creative, and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility, and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
Salary Range : $150-$190k
Please note that this position is hybrid and requires two (2) days in our office weekly
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