General Clerk I 10M

JOB SUMMARY

Under direct supervision, performs general office support and non-complex clerical duties following established procedures and detailed instructions and knowledge of automated systems.

MAJOR DUTIES & RESPONSIBILITIES

• Provides clerical support to one or more supervisors.
• Maintains general office and departmental files, following up on misplaced, misdirected, or misfield materials.
• Processes documents in accordance with established procedures.
• Looks up files and retrieves content as requested.
• May transfer files to storage and set up new files as directed.
• Performs other job-related duties as assigned.

MAJOR DUTIES & RESPONSIBILITIES CONTINUED

Performs other job-related duties as assigned.

EDUCATION

High School Diploma or GED

WORK EXPERIENCE

6 months to 1 year

SKILL AND/OR REQUIRED LICENSING/CERTIFICATION

• HTML, Microsoft Office, Chancery
• Office equipment (e.g., computer, copier)

LEADERSHIP RESPONSIBILITIES

No supervisory or direct people management responsibilities. May provide occasional work guidance, technical advice and training to staff.

WORK COMPLEXITY/INDEPENDENT JUDGMENT

Work and tasks are often straightforward, routine, structured and guided by established policies and procedures. Little, if any, independent judgment is required, outside of making basic choices in the selection and application of established methods. The job receives frequent, ongoing supervision.

BUDGET AUTHORITY

No budget development activity is required.

PROBLEM SOLVING

Decisions are made on routine matters affecting few individuals and usually within the confines of the job's own department. Specific job activities and results are typically reviewed closely.  There are limited requirements for developing new ideas or changes in methods, procedures or services.

IMPACT OF DECISIONS

Follows rules and procedures. Decisions can have minimal or no impact to HISD. Errors can be readily detected, usually by the employee, and, if made, would result in minor expense for correction.

COMMUNICATION/INTERACTIONS

Basic communication - very little communication required such as receiving basic instructions.  Interactions are mostly with customers, own supervisor and co-workers in own department.

CUSTOMER RELATIONSHIPS

Follows through with customer inquiries, requests and complaints. Forwards difficult and non-routine inquiries or requests to appropriate level for resolution.

WORKING/ENVIRONMENTAL CONDITIONS

• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
• Ability to carry and/or lift less than 15 pounds.