What are the responsibilities and job description for the Helpdesk Technician position at Hitachi?
Location :
Tarboro, North Carolina, United States of America
Job ID : R0061674
Date Posted : 2024-09-25
Company Name :
HITACHI ASTEMO INDIANA, INC.
Profession (Job Category) :
IT, Telecom & Internet
Job Schedule : Full time
Remote : Job Description :
General Summary :
Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.
Job Summary :
- Researches and implements technological strategic solutions related to Helpdesk support
- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email, and Help Desk requests for technical support.
- Documents, tracks, and monitors the problem to ensure a timely resolution.
- Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7 / 8.1 / 10 / 11, Microsoft Office, and Imaging technologies
- Deploy hardware as needed.
- Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.
Qualifications :
Knowledge, Skills, and Abilities :
Education : Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.
Experience : Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.
Working Conditions
Physical Demands :
Travel : Local travel may be required as needed. Must have a valid driver's license.
Location : 100% Onsite
The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer (EOE)-Females / Minorities / Protected Veterans / Individuals with Disabilities
If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information am-jobs@hitachiastemo.com Queries other than accommodation requests will not be responded to.
Equal Opportunity Employer (EOE)-Females / Minorities / Protected Veterans / Individuals with Disabilities
At Astemo, we're challenging the status quo with the power of diversity, inclusion, and collaboration. Our goal is to build an inclusive work environment that celebrates the differences of our employees. We want to ensure that every employee feels valued, respected and empowered. We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Astemo is proud to be an equal opportunity employer.
If you need a reasonable accommodation to apply for a job at Astemo, please send the nature of the request and contact information to am-jobs@hitachiastemo.com when applying for the position.
