Onsite Helpdesk Technician

Piper Companies is seeking an Onsite Helpdesk Technician with strong experience in problem solving technical issues and supporting Windows systems. The ideal IT Helpdesk Technician with be onsite 5 days a week in downtown Durham, NC .

Responsibilities for the Onsite Helpdesk Technician include:

Diagnose and troubleshoot hardware and software issues

Install, configure, and maintain computer systems and applications

Document and track issues and resolutions in the helpdesk system

Provide step-by-step technical assistance and guidance

Maintain a high level of customer satisfaction through excellent service

Qualifications for the Onsite Helpdesk Technician include:

2 years of support and troubleshooting experience

Strong knowledge of computer, networks, and audio systems

Familiarity with remote desktop applications and helpdesk software (Microsoft Suite/Azure)

Excellent problem-solving and communication skills

Able to configure devices such as laptops and TVs

Relevant certifications (CompTIA A , Microsoft Certified)

Compensation for the Onsite Helpdesk Technician include:

Salary Range: $40,000 - $50,000 annually

Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP plus PTO, Sick leave as required by law, and Paid Holidays

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.