Onsite Helpdesk Technician

Piper Companies is seeking an Onsite Helpdesk Technician with strong experience in problem solving technical issues and supporting Windows systems. The ideal IT Helpdesk Technician with be onsite 5 days a week in downtown Durham, NC.

Responsibilities for the Onsite Helpdesk Technician include:

• Diagnose and troubleshoot hardware and software issues
• Install, configure, and maintain computer systems and applications
• Document and track issues and resolutions in the helpdesk system
• Provide step-by-step technical assistance and guidance
• Maintain a high level of customer satisfaction through excellent service

Qualifications for the Onsite Helpdesk Technician include:

• 2 years of support and troubleshooting experience
• Strong knowledge of computer, networks, and audio systems
• Familiarity with remote desktop applications and helpdesk software (Microsoft Suite/Azure)
• Excellent problem-solving and communication skills
• Able to configure devices such as laptops and TVs
• Relevant certifications (CompTIA A , Microsoft Certified)

Compensation for the Onsite Helpdesk Technician include:

• Salary Range: $40,000 - $50,000 annually
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP plus PTO, Sick leave as required by law, and Paid Holidays
  

Keywords: IT Helpdesk, Helpdesk, Help Desk Support, customer service, technical troubleshooting, troubleshooting, hardware, software, information technology, information, support, active directory, MS office, teams, microsoft, microsoft office, remote desktop, communication skills, communication, problem-solving, problem solving, network, network support, software installation, system configuration, configuration, technical support, CompTIA A , Microsoft Certified IT, Microsoft suite, TV, audio devices, audio, computers, networks, user permission, support

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This job opens for applications on 3/4/2025. Applications for this job will be accepted for at least 30 days from the posting date.