Northern Care Coordination Manager

Department: Client Services
Reports To: Director of Care
Position Type: 1.0 FTE, non-exempt

Bilingual candidates are eligible for $1.50 Bilingual Differential. This differential is included in the pay range shown above.

Eligible for benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Please note: Recruiting scams are on the rise - Make sure to protect your information. HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text. Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org.

Position Summary

The Northern Care Coordination Manager coordinates the agency’s case management, referral and financial assistance services for clients living with HIV/AIDS and their families and caregivers. The Manager is responsible for maintaining the principles and standards for Ryan White Title II funds set forth by the Human Resources and Services Administration and the Oregon Health Authority. The Manager provides supervision to care coordinators, and other Client Services staff daily in both formal and informal meetings. The manager coordinates and facilitates all department meetings. The manager provides support to staff when working with clients in crisis, including modeling de-escalation techniques. This position works with staff to identify areas for growth and provides direct training or identifies training opportunities. The manager will work with the Director of Care to ensure that the agency participates in agency, funder and community meetings that support agency goals. The manager will also support the Director in building and maintaining relationships with community partners.

Essential Functions and Responsibilities

General Management

Work with the Care Director to provide all aspects of program development and administration including:

• Program visioning
• Planning and evaluation;
• Problem/issue identification,
• Analysis, research and resolution;
• Budget development and monitoring;
• Policy development and revision

Organized program record keeping and reporting

Development and monitoring of an annual program plan

Participate in Management Team meetings

Provide information to the Care Director for the preparation of timely quarterly reports for the Board of Directors and progress/final reports for program contracts/grants

Staff Supervision & Support

Provide supervision, training and support for program employees and volunteers

Provide de-escalation support for clients in crisis and support staff in productively working with clients in crisis

Train and supervise employees and volunteers

Facilitate department meetings

Support department lead positions in their roles

Ensure consistent communication with offsite employees

Maintain and nurture relationships with key funders, policymakers, supporters and community influencers related to client services

Bridge building with those agencies where our mission overlaps

Client Care

Ensure that clients receive quality, competent and responsive care

Address client concerns and complaints appropriately

Ensure compliance with HIPAA and all related confidentiality/privacy legal requirements

Stay up-to-date with RWCA legislation and regulations pertaining to HIV case management

Stay up-to-date with HIV/AIDS disease and treatment issues

Equity and Quality

Support and champion the development and implementation of program equity goals

Ensure that staff can track data necessary to monitor progress toward equity goals and to identify disparities in care for PLWHA

Identify training and provide equity focused and culturally responsive supervision to staff

Support collection of client feedback on a regular basis and using that feedback to make program improvements

Creating a Client Council that gives feedback about the effectiveness and need for services

Ensure that staff concerns related to equity are addressed

Ensure that policies and procedures and consistently applied

Provide staff with opportunities to share input related to program equity goals

Required Qualifications

At least three years of experience in delivery of care or services to vulnerable populations AND

At least four years of coordination, management, supervision or leadership experience, OR

7 years of combined experience, including three years of management/leadership

Experience with motivational interviewing, case management, harm reduction and client- centered service

Ability to openly communicate and create an environment where employees, clients and partners feel respected

Excellent supervision skills, including supervising a large diverse team with a varying level of experience

Budgeting, administrative, financial management abilities and experiences

Effective spokesperson – ability to negotiate and represent agency

Ability to build and maintain bridges between agencies

Detail-oriented & Self-motivated

Desire to work with diverse populations

Ability to be flexible and adaptable

Experience working with drug and alcohol, mental health issues

Excellent written and oral communication

Team player who is self-motivated, high-energy, enthusiastic

Experience with Word, Excel, and Access

Experience with electronic client records

Preferred familiarity with Ryan White Care Act (RWCA)

Valid Oregon driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events, meetings and locations

TB test (provided at agency)

Flexible hours required, including some evenings and weekends

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

• Frequent interruptions will occur

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week, in office

Travel to other locations as necessary to complete essential job functions

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.