IT Support Specialist II

Job Description:

We are looking to add an IT Support Specialist to join our Information Technology team in Waukee, IA office. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!

Essential Responsibilities:

• Provide exceptional customer service via face-to-face, telephone, and electronic communication.
• Troubleshoot and manage hardware, software, or network problems on company computers.
• Support mobile devices.
• Create, escalate, and route support desk tickets.
• Image and install software for personal computers.
• Set up workstations, including monitors, docking stations, laptops, and peripherals.
• Offer guidance on IT policies and best practices.
• Document solutions and IT processes.
• Coordinate service request tickets for employees' onboarding, offboarding, and access requests.
• Provide and coordinate technology for events and training on software and hardware solutions.

Qualifications:

• Education: Bachelor’s degree in computer or business-related discipline preferred.
• Experience: 2-4 years of desktop or second tier support in an Information Technology Department.
• Skills & Technical Competencies: Intermediate knowledge of terminology associated with computer hardware, MS Office, and Windows operating systems, along with familiarity in using multiple remote tools and utilities for technology support. Invests in the development of technical knowledge, understands business needs to make informed decisions and deliver technology solutions, including effective related processes and procedures. Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.

Here’s a little bit about us:

In addition to being great at what you do, we place a high emphasis on building a best-in-class culture.  We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members. 

Benefits:  In addition to core benefits like health, dental and vision, also enjoy benefits such as:

• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

Holmes Murphy & Associates is an Equal Opportunity Employer.

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